Under the initiative of operators in the Chamber of Commerce and Industry of Slovenia (CCIS), Slovene operators of fixed and mobile services have signed the first European self-regulatory code that enables users of electronic communications services to quickly and more effectively resolve their complaints and introduces a more transparent compensation system in case of failure and poor functioning of service. In charge of drafting the document at CCIS was Vafer.
The voluntary telecommunications code was signed this Thursday by representatives of eight Slovene operators: Amis, Debitel, Izimobil, Si.mobil, T-2, Telekom, Telemach, Tušmobil, and the Association of Cable Operators of Slovenia.
The self-regulatory telecommunications code on compensation (TEKON) stems from the joint efforts of telecoms operators, the Slovenian Consumers Association, the Association of Informatics and Telecommunications at the Chamber of Commerce and Industry of Slovenia and the Agency for Communications Networks and Services.
The code in question is the first of its kind in the EU, setting the minimal standards of service quality and compensation in case of failure and poor functioning of service for all signatory operators. Thus far the practice had been for operators to resolve each subscriber complaint individually.
The self-regulatory telecommunications code introduces the option of consumers switching to a cheaper service bundle when a poor connection had been proven, with the change in cost compensated, and the option of a trial period for services in areas where the quality of service may be impaired for different reasons. The provisions of TEKON also introduce more transparency in how to attain compensation when the service is not functioning or is functioning poorly.
